Refunds & support
This policy applies to the US$39.99 one-time Duolingo Super personal annual card. It follows the CamScanner storefront support rules, adapted for a one-time purchase.
When we refund
You have not received the code email within 24 hours of payment and still do not receive it after resend; the code cannot be redeemed and we cannot provide a working replacement; inventory or system failure permanently prevents delivery; the charged amount, currency, or membership duration differs from the purchase page. Duplicate charges are refunded for the excess amount.
When personal-reason refunds are unavailable
A valid, usable code has been delivered and you change your mind, purchased the wrong item, or no longer need it. A code already redeemed, given to someone else, or used elsewhere is not refundable for personal reasons. Mandatory consumer rights and payment-platform decisions take precedence.
Resend and replacement
Email resends use the same original code, with a maximum of two customer resend attempts after initial delivery. A genuinely invalid code is investigated separately; a replacement is linked to the original order.
Response and processing times
We respond within 3 business days. Approved refunds are returned to the original payment method, typically within 5–10 business days; the exact timing depends on the payment platform and card issuer. Email support with your order number and a description of the issue.